Customer Management ONE to ONE
Dear readers,
Since some years ago I've had contact with material and ideas of a great company called Peppers and Rogers (http://www.peppersandrogersgroup.com/), that had brought me (somewhere around three years ago) great and powerfull ideas about how to treat and interact with our customers.
If you are an IT Manager, most likely you have a great chance of being located inside an Industry, and therefore almost all the Departments are your customers when it comes to Infrastructure and Systems.
From the Account Department to the Board of Management rooms, everyone is really important, and it is not just a matter of segregate for delivery. Sometimes, the Accountant/ Invoice Manager situation is much more important than the CFO's laptop, because the first can really block the business if you don't act quick.
The important step to be taken is really make the customer undestand that YOU are IN CHARGE.
Check also the site: http://www.1to1media.com/, for more information.
Also following the principles of Dale Carnegie, the real experiences is to make every customer feels unique and that you really care and worry about his/her problems and will to solve it in an expeditious manner.
Throughout the years I"ve had many experiences of these powerful concepts, and I am pretty sure you , me and everyone can really be a great Delivery Manager using basic principles of listening to the customer, caring about his opinion and striving for success all the time.
Have a nice and peaceful week !
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