Why BlueOcean Entrepeneurship....

Welcome to my fresh start blog versing about what is like to be in global jobs, global companies, global projects, global mindnesses and everyday becoming more and more integrated and how to deal with cultural and regional differences in a smooth manner.I have called this blog Blue Ocean Entrepeneurship because I believe every global executive has an underpinning mask of an entrepeneurship from the inside. And of course the powerfull image of a big blue ocean ahead of us means the infinity of possibilities and richness in this path to our professional and personal achievements.



Welcome all!!!!





Rodrigo Montagner








Sunday, September 19, 2010

Peppers and Rogers and Customer Relationship Management

Customer Management ONE to ONE

Dear readers,


Since some years ago I've had contact with material and ideas of a great company called Peppers and Rogers (http://www.peppersandrogersgroup.com/), that had brought me (somewhere around three years ago) great and powerfull ideas about how to treat and interact with our customers.

If you are an IT Manager, most likely you have a great chance of being located inside an Industry, and therefore almost all the Departments are your customers when it comes to Infrastructure and Systems.

From the Account Department to the Board of Management rooms, everyone is really important, and it is not just a matter of segregate for delivery. Sometimes, the Accountant/ Invoice Manager situation is much more important than the CFO's laptop, because the first can really block the business if you don't act quick.

The important step to be taken is really make the customer undestand that YOU are IN CHARGE.

Check also the site: http://www.1to1media.com/, for more information.

Also following the principles of Dale Carnegie, the real experiences is to make every customer feels unique and that you really care and worry about his/her problems and will to solve it in an expeditious manner.

Throughout the years I"ve had many experiences of these powerful concepts, and I am pretty sure you , me and everyone can really be a great Delivery Manager using basic principles of listening to the customer, caring about his opinion and striving for success all the time.

Have a nice and peaceful week !

Wednesday, September 1, 2010

Minha Filha

Theodora nasceu com perfeita saúde ás 23 horas do dia 15 de Agosto, após muitas horas de trabalho de parto de sua mamãe.

Olhar para o rostinho dela ao nascer foi, sem sombra de dúvida, a maior emoção que pude experimentar em minha vida toda.



Olhar para este rostinho, sentir seu cheiro, ouvir seus barulhinhos de adaptação a este mundo, pôs toda minha vida em perspectiva, fazendo com que uma natural análise de tudo fosse feita novamente, após 37 anos de vida.

Nós que achávamos já ser muito felizes, nos surpreendemos com a intensidade do sentimento de FAMÍLIA que experimentamos agora, com nossa cria crescendo devagarinho embaixo de nossas asas.

Acredito sim, no equilíbrio entre nossa vida profissional e nossa vida pessoal, para que possamos ter sempre como prioridade nossa FAMÍLIA, e creio especialmente que se isso for feito adequadamente, tudo o mais nos será acrescentado de sucesso e felicidades.

Adapto as palavras imortais de Manuel Bandeira à placidez do rosto de nossa amada filha:



Beijo pouco, falo menos ainda.
Mas invento palavras
Que traduzem a ternura mais funda
E mais cotidiana.
Inventei, por exemplo, o verbo teadorar.
Intransitivo:
Teadoro, Theodora.


Petrópolis 25/2/1947
Manuel Bandeira"

Desejo a todos os pais e profissionais que, como eu, buscam a excelência e são apaixonados pelo que fazem, que saibam priorizar a FAMÍLIA e filhos e filhas que nos olham com estes rostinhos como o de minha filha, que desmontam todas as nossas crenças e padrões.
Grande abraço

Rodrigo Montagner